Our Most Recent Service Reviews
Nathan was very nice, professional and knowledgeable as well as Terri abd Natalie (in the office). I think the price was reasonable for the work we had done. I really appreciate the payment plan option. We intend to call Pristine when we have more ...plumbing repairs. I highly recommend them!Read More...
Initially no diagnosis was provided just a recommendation to replace the entire water heater. One call to management remedied our concerns and the technician proceeded to evaluate at least the thermal couple. Both management and the technician were very ...kind and responsive to our concerns. The only reason that we did not use their service for water heater replacement is because we did not have any other estimates to gage their pricing by. If we don't receive more competitive quotes, we would definitely consider using their services.Read More...
Pristine Plumbing is efficient and very professional! My technician, Jake showed up on time and was knowledgeable about the issue that I had. He explained and showed me the problem that my toilet tank had; presented the solutions and options very ...clearly. Once I made the decision, he was quick in getting the job done; all in a couple of hours. Great job, Jake! Thank you for being honest and courteous.Read More...
Derrick showed up same day and solved an issue I had with a sump pump control box. I had an election and another plumbing company out before that couldn’t figure out the problem. I’m thankful for the time and effort he put in to figure out the ...issue.Read More...
I had a service call from Pristine Plumbing on 11/8/22. Upon showing the technician that my water softener was constantly draining to the backwash, he showed me a picture of what he thought was the defective part. This part had been replaced in the ...past 3 months so that was likely not the problem. The technician then went to his truck and called his "boss" to see what might happening. When he returned, he proceeded to tell me I need to replace my water softener and they could complete the job for $2,400! There was never any diagnostic work or testing done to my existing unit so I don't know what the purpose of the service call was for. I called the office the next day to provide this feedback and they said that they would "pass it along" but never offered to make this situation right. If you want a new water softener, call Pristine Plumbing. If you want a service call, I suggest you go with someone else.Read More...
I called and they came out the same day and replaced the hot water heater. Daniel was very professional and did a great job in explaining everything and the install went very smoothly. I highly recommend.
I have no idea how they have such high ratings. They must pay people to review. I called them because of the ratings. They sent this sketchy guy out and some 15 year old kid. I knew there was a $69 assessment fee. I was ok paying it based on the ...magnificent reviews. My service request was to make sure all of my pipes are winterized with heat tape and insulation. The guy (Derek) gets under the house and is yelling, cussing, screaming because he was scared of the crickets. Is this really a 5 star plummer? No. He shows me that the pipes are fine. The heat tape was on and working but says there is a small corner that could use a little insulation around it. I am aware that putting a piece of fiber glass insulation would take less that two minutes and cost less than $20 if I were to do it myself. The $69 fee goes towards the work if you choose to have them service you. So I said ok, can you do that for me? He says "give me a minute and I'll write up an estimate" a few min later He quotes me a price for $1800. He can't be serious. This business is awful. I would never ever use them or recommend them to anyone.Read More...
Nathan was professional, flexible, prompt and he figured out what another plumber did not.
